A straw poll survey of local government corporate communications departments in Victoria asked "what is the best improvement you've made over the past year or two?" The answer is revealing - many got their best bang for effort by dealing with internal and employee communication.
A stand-out sister city relationship program in Australia is that between the City of Port Phillip in Melbourne Australia and City of Obu in Aichi prefecture in Japan. What makes it special is the notion of 'sister workforces'.
Each alternating year Obu and Port Phillip send a staffer to work at the sister's city hall, and not just for a few weeks - these are three month assignments with prescribed outcomes, home and car thrown in.
Corporate communications departments are often called on to prepare an internal communications plan or strategy. This article asks is why? What makes internal communications distinct from external, multicultural, marketing or any other communication?
This article takes the customer service angle in the context of ever growing ways we communicate with institutions.
A person's stay with their employer is never permanent. Even those who remain for decades eventually leave. In this period though, employees go through a predictable life cycle. They also take their experiences to the next workplace and describe to others.
Organisations operating in a relatively intimate sector, such as local government where employees circulate within, ought to keep this reputation maker in mind.
Unearthing the special people in your organisation may not be hard, but letting them get on with it is another matter. There's so much talk and organisation development action around innovation, you might conclude it must just go around in circles.